PRIVACY POLICY

SSARC Community Interest Company operates the site www.ssarc.co.uk. SSARC understands the importance of keeping your personal data secure and to be used only for lawful and legitimate purposes. This page informs you of our policies regarding the collection of data, how we use it, and disclosure of personal data when you use our Service. 
 

We use your data to provide and improve the service we deliver. By using the service, you agree to the collection and use of information in accordance with this policy. Last Updated 22/11/2022.

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Information Collection & Use

We collect several different types of information for various purposes to provide and improve our Service to you. The types of data we collect are:

• Identity Data, which may include first name, maiden name, last name, marital status, title, date of birth and gender.

• Contact Data, which may include address, email address and telephone numbers.

• Transaction Data, for example, where you have provided us with a donation.

• Technical Data, which may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data, where applicable this may include your username and password, preferences, feedback and survey responses. Anonymised data.

• Usage Data, which may include information about how you use our website, and information services.

• Communications Data includes your preferences in receiving information from us and your communication preferences.

 

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This does not include data that is anonymised. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address

• Marital status

• Cookies and Usage Data

 

For example, when you enrol in counselling or our workshops we would need to obtain personal data as part of our agreement.

 

Use of Data

SSARC uses the collected data for various purposes:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

• To provide anonymised data to our funders

 

How We May Use Information We Collect

We may use the information gathered on SSARC for various purposes, including the purposes listed below. For example, if you were to contact us with a question and provide your email address, we would use the email address you provided to respond to your inquiry. In addition, we use information we collect from you and through the Site to:

• Provide products and services you request (such as when you sign up to receive our email newsletters);

• Respond to requests, questions, and comments, and provide other types of user support;

• Offer you products and services via marketing communications, or direct you to portions of this Site or other websites, that we believe may interest you;

• To serve advertising, content and offers to you based on your interests and online activities, from us or third parties;

• Communicate about, and administer your participation in, events, programs, contests, and other offers or promotions;

• Carry out, evaluate, and improve our business (which may include developing new features for the Site; analysing and enhancing the user experience on the Site; assessing the effectiveness of our marketing and advertising; and managing our communications);

• Perform data analytics regarding usage of the Site (including market and customer research, trend analysis, and financial analysis;

• Guard against, identify, and prevent fraud and other criminal activity, claims, and other liabilities; and

• Comply with applicable legal requirements, law enforcement requests, and our company policies.

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Service Providers

We may employ third party companies and individuals to facilitate our Service to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Finally, companies that provide certain third-party apps, tools, widgets, and plug-ins that may appear on the Site (for example, Facebook “Like” buttons), also may use automated means to collect information regarding your interactions with these features. This information collection is subject to the privacy policies or notices of those providers. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here

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Links to Other Sites

Our Service contains links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

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Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
 

Disclosure of Data

SSARC will only disclose your personal data in exceptional circumstances such as:

• You disclose that you have committed or know about a serious criminal act of terrorism

• You disclose that you are going to harm either yourself or another person

• On receipt of an order of a court to disclose your notes, the agency must comply. We will attempt to inform you beforehand if this is to happen.

• To comply with Safeguarding Legislation (i.e. where you disclose information regarding the safety of a child or adult at risk). (In the situations above we as an organisation may have to inform a relevant support agency (e.g.: your GP; social services or the local PSNI)

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Your Choices

Blocking cookies. Certain browsers may be configured to notify you when you receive cookies, or allow you to restrict or disable certain cookies. If you choose to disable cookies, however, that could affect certain features of the Site that use cookies to enhance their functionality.

Disabling local shared objects. We may use other kinds of local storage that function similarly, but are stored in different parts of your computer from ordinary browser cookies. Your browser may allow you to disable its HTML5 local storage or delete information contained in its HTML5 local storage.

Options concerning third-party ad networks. As described in this Privacy Policy, we and third parties may use cookies and similar tracking technologies to collect information and infer your interests for interest-based advertising purposes. If you would prefer to not receive personalized ads based on your browser or device usage, you may generally opt out of interest-based advertising. Please note that you will continue to see advertisements, but such advertisements will no longer be tailored to your interests.

 

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your Personal Data, we cannot guarantee its absolute security but will take ever measure to do so.

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Requesting Data

You have the right to request any personal data we have about you. We keep written and or digital records of your contact details, counselling/therapy sessions as well as attendance at workshops. These are maintained in a confidential and secure manner by your counsellor/workshop facilitator in a locked filing cabinet and or on a secure cloud-based server. In keeping with data protection legislation, you can ask for any personal data we hold as well as to read your counselling records at any time. We would ask that if you wish to do this that you put your request in writing to the Director of SSARC Tanith McCulloch via email at info@ssarc.co.uk or contact her on 07715128138 and she will respond to this within 14 days. Counselling file’s belong to SSARC and records are legally retained for a period of up to 5 years after your counselling is completed, after which time they are destroyed. You have the right to ask us to remove any personal data we have for you as well as to opt in or out of receiving communications from SSARC by emailing us at info@ssarc.co.uk We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Changes to This Privacy Policy

We may update this online privacy policy periodically to reflect changes to our privacy practices, such as how we collect or use personal data. If we propose to make any material changes, we will post a prominent notice on the site home page to notify you of significant changes to this policy, and we indicate at the top of the policy the date when it was most recently updated. We encourage you to periodically review this page for the latest information on our privacy practices.

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How to Contact Us

If you have questions about this policy or about our privacy practices, you may contact us by emailing info@ssarc.co.uk